Help & Advice
Got a question or a problem? Don't worry, our comprehensive help & advice area will answer all your questions!
If you have a question that we haven't answered here, then please do drop us a line.
What is the refund policy?If an electronic document is purchsed online - No refund will be given for any document that has been purchased online. If you experience a problem downloading or accessing your document please contact our office for assistance. In the event that a refund is offered by SFS we reserve the right to charge a £3.95 refund fee as a contribution towards our administration and merchant fees.
Unfortunately every transaction that we process incurs a merchant fee, a payment processor fee and a banking charge. When a refund is made these fees are significantly increased. In addition every transaction and refund creates accounting administration for our company.
If a company service is purchased - Please see the terms and conditions of sale for our company services
General Terms and Conditions
Mail Forwarding Terms and Conditions
